Established design leader with 20+ years experience. Proven ability to design and operationalize scalable service ecosystems that integrate AI/ML and business process optimization, and omni channel user experience.

Adept at orchestrating complex stakeholder engagement, driving cross-functional collaboration, and aligning service design with business strategy to deliver measurable impact. 

Leveraging user-centered design with a focus on real-time data driven visualization, predictive analytics, AI/ML UX driven KPI’s, and journey-centric design — for greater revenue growth and human-centric storytelling with quantifiable measurements to evaluate the solutions performance against its strategic objectives and track the overall UX.